Privacy Policy

Creative Contractors (“we”, “us”, “our”) takes your privacy seriously. This policy explains what information we collect when you use creative-contractors.co.uk or contact us for a quote, how we use it, and what rights you have under UK GDPR and the Data Protection Act 2018.

Who we are

Creative Contractors is a building and landscaping contractor based at Bowling Green Road, Stourbridge, West Midlands, DY8 3RY. For any data-protection question or request you can reach us by email at creativecontractor1@gmail.com or by phone on 07985 770209.

Information we collect

• Information you give us — when you fill in our contact form we collect your name, phone number, email address and any project details you provide.
• Information collected automatically — when you visit our website we use Google Analytics 4 to collect anonymised data about how the site is used (pages visited, device type, approximate location). This only happens if you accept analytics cookies via our cookie banner.

How we use your information

• To respond to your quote request or enquiry.
• To arrange site visits, send quotes and manage projects you have asked us to deliver.
• To improve our website using anonymised analytics data (only with your consent).

We will never sell your information to anyone, and we won't use your details to send you marketing unless you have specifically asked us to.

Legal basis for processing

We process your contact-form submissions on the basis of legitimate interest (responding to your enquiry) and, where you become a customer, on the basis of contract. Analytics cookies are processed only with your explicit consent via our cookie banner.

Who we share information with

• Web3Forms — processes our contact-form submissions and forwards them to our email inbox.
• Google Analytics (Google LLC) — anonymised usage data, only with consent.
• Vercel — hosts the website. Vercel may collect basic request logs for security and performance reasons.

We do not transfer your data outside the UK or EEA other than through these standard processors.

How long we keep your information

Quote enquiries are kept for up to 24 months in case you come back to us. Customer project records are kept for 6 years to meet HMRC requirements. Analytics data is retained per Google Analytics' default settings (currently 14 months).

Your rights

Under UK GDPR you have the right to:

• Request a copy of the personal data we hold on you.
• Ask us to correct any inaccurate data.
• Ask us to delete your data (where there is no legal reason for us to keep it).
• Object to or restrict how we use your data.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at creativecontractor1@gmail.com. We will respond within one calendar month.

Cookies

We use a small number of cookies on this website. Strictly necessary cookies make the site work (these don't need consent). Analytics cookies measure how visitors use the site and only fire once you accept them via the banner. You can withdraw consent at any time by clearing your browser's cookies for this site.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised.